Frequently Asked Questions

Need to know something... fast?

Below are the most common questions we're asked (besides, "Is that your real hair?").

I requested free samples of Emergen-C vitamin supplement drink mix. How do I find out the status of my request?

  • If you requested FREE samples of Emergen-C vitamin drink mix, but haven’t yet received them, search no more and click here.

Do you have an Emergen-C product for children?

  • Yes, we have Emergen-C Kidz® which comes in three great-tasting, kid-tested flavors: Grape, Fruit Punch, and Orange. These are just like our adult Emergen-C 1,000 mg formula except with vitamin levels more appropriate for children ages 4-13.

What is the best way to mix up a packet of Emergen-C fizzy wonderfulness?

  • We like ours not too fizzy and not too flat. We put the powder in a glass, add four to six ounces of water, let it fizz up, let it fizz down, and then drink it up. Some folks like to put the powder in a glass, add water, stir, and then drink it down.

Is Emergen-C available in recyclable or bulk packaging?

  • Our Emergen-C vitamin drink mix is moisture-sensitive and effervescent, so individual airtight packages are necessary to keep the powder dry inside. Consequently, we are not able to offer bulk packaging. All Emergen-C boxes are recyclable, however.

What efforts are you making to help our environment?

  • We reduced the size of our boxes by 6%, which results in less manufacturing, less shipping, and less paper waste. They are also printed using bio-renewable, solvent-free, vegetable-based inks to help keep chemicals out of the environment, and they are 100% recyclable. To top it all off, our new smaller boxes are FSC certified.

How much Sodium is there in Emergen-C? And is it a safe amount?

  • Emergen-C is dietary supplement that is both low in sodium and can fit as part of a healthy everyday diet. Sodium levels vary by formula and range between 30mg to 110mg, or 1% to 5% of recommended daily value. Most Emergen-C formulas are between 60mg to 70mg, or approximately 3% of recommended daily value.

Are your products manufactured in the U.S.A.?

  • Yes. All of our Emergen-C products are either manufactured in our Foothill Ranch, CA or Carlisle, PA facilities.

What is the source of the Bermuda Triangle’s awesome power?

  • The energizing* B vitamins in Emergen-C, of course!

Can I take Emergen-C while pregnant or nursing?

  • As with all supplements, we recommend that you consult your health professional before use.

Can I take Emergen-C with my medications?

  • Ditto. Please consult with your health professional before taking Emergen-C with medications.

Is the fructose in Emergen-C from high fructose corn syrup?

  • No, we use purified fructose.

Do your products contain MSG?

  • No, neither Alacer nor our suppliers add or use MSG in any product we use. Alacer uses natural fruit flavors and fruit juice powders that are of such high quality they do not require the use of MSG to enhance their flavor.

Are your products free of GMO?

  • We have chosen to source materials that are non-GMO whenever possible. That being said, we cannot guarantee that all of our raw materials are sourced from non-GMO ingredients and do not currently have this requirement in place for our vendors.

Are your products free of Gluten?

  • We do not use Gluten during the manufacturing process. However, we are unable to confirm its presence or absence as the end product is not tested for gluten.

Is aspartic acid the same as aspartame?

  • No, aspartame is a chemically formed sugar substitute that bonds L-phenylalanine to aspartic acid. On the other hand, the aspartic acid which we use in Emergen-C, is an amino acid readily found in foods such as fish, legumes, dairy, whole grains, eggs, meats, nuts, and seeds. We use this pure L-Aspartic Acid which has the same structure as that found in foods.

Do you use artificial dyes to color Emergen-C?

  • No, we use natural ingredients to color Emergen-C, such as vegetable juice color, natural beet color, etc.

Which of your products contain animal derivatives?

  • Joint Health* Tangerine contains chondroitin, which is bovine-derived. Joint Health* is shell-fish free.
  • Pink Lemonade contains honey.
  • Vitamin D & Calcium, all Multi-vitamin products (Cherry-Pomegranate and Apricot-Mango), and our Immune+ products (Citrus and Blueberry-Acai) contain vitamin D3, which is derived from lanolin, which is from wool.

Why did the labels change? And why do some labels say 1 time per day and others say up to 2?

  • The Institute of Medicine established the daily tolerable upper level of vitamin C at 2,000 mg. Even though the previous directions were within these levels, we are lowering it now to allow for other sources of vitamin C, like those obtained from a healthy diet. These changes will affect all Emergen-C products that contain 1,000 mg Vitamin C. They will be phased in over the next several months. You may find both versions on store shelves during this transition period.

You made it this far and you're still reading? If we haven't answered your question above, you may need to give us a shout at +1 (888) 425-2362 to get the answers to less-than-frequently-asked-questions.

You made it this far and you're still reading? If we haven't answered your question above, you may need to give us a shout at +1 (888) 425-2362 to get the answers to less-than-frequently-asked-questions.